0

Your Cart is Empty

FAQ Search

FAQ and Help Center

GENERAL ORDERING QUESTIONS & INFORMATION

CAN I PLACE MY ORDER BY TELEPHONE, LIVE CHAT, OR EMAIL?

WILL YOU SEND ME A RECEIPT?

WHAT PAYMENT METHODS YOU YOU ACCEPT?

WHAT CURRENCY IS USED ON THE WEBSITE?

CAN I PLACE AN ORDER IN ADVANCE?

CAN I ADD A CARD MESSAGE TO MY ORDER?

CAN I ORDER MULTIPLE GIFTS IN ONE ORDER?

WHY DO YOU NEED THE RECIPIENT'S PHONE NUMBER?

CUSTOMIZATIONS

CAN I CUSTOMIZE MY ORDER?

CAN I CREATE A COMPLETELY CUSTOMIZED GIFT?

CAN I ADD FRUIT, CHEESE, CAKES & FLOWERS TO MY ORDER?

SUBSTITUTIONS & OUT OF STOCK PRODUCTS

WHAT HAPPENS IF A PRODUCT OR ITEM IS OUT OF STOCK?

WHAT IS YOUR SUBSTITUTION POLICY?

PERISHABLE ITEMS

SHIPPING FRESH FRUIT, CAKES & BAKED GOODS, FLOWERS, FRESH CHEESE, CHOCOLATE DIPPED STRAWBERRIES & OTHER PERISHABLE ITEMS

DELIVERY/SHIPPING INFORMATION

WHERE DO YOU DELIVER TO?

HOW MUCH DOES SHIPPING/DELIVERY COST?

HOW DO I TRACK MY ORDER?

WHAT TIME WILL MY ORDER BE DELIVERED?

WHAT IF NO ONE IS AT HOME FOR A DELIVERY?

DO YOU DELIVER TO HOSPITALS, HOTELS, FUNERAL HOMES AND RETIREMENT HOMES?

DO YOU DELIVER TO POST OFFICE (P. O.) BOXES?

CAN I CHANGE MY DELIVERY/SHIPPING ADDRESS?

WHAT INFORMATION DO YOU INCLUDE WITH THE DELIVERY?

INTERNATIONAL DELIVERIES

OUR CANADIAN DELIVERY SERVICES

OUR DELIVERY SERVICES – TO RECIPIENTS ANYWHERE IN CANADA

OUR EXPRESS SERVICES – NEXT DAY GUARANTEED

OUR EXPRESS 9 AM SERVICE

OUR EXPRESS 10:30 AM SERVICE

OUR EXPRESS EVENING SERVICE

OUR XPRESSPOST SERVICE

OUR PRIORITY AIR SERVICE

OUR FREE GROUND SERVICES

OUR GROUND 9 AM, 10.30 AM, EVENING SERVICE

FREE SAME DAY DELIVERY SERVICES – GREATER TORONTO AREA & SUBURBS

SAME DAY DELIVERY SERVICES – GREATER TORONTO AREA

SAME DAY TORONTO DOOR TO DOOR RUSH

FREE SAME DAY HAND DELIVERY

NEXT DAY HAND DELIVERY SERVICES

ANY DAY HAND DELIVERY SERVICES

WEEKEND DELIVERIES

TORONTO GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY

OUR DELIVERY SERVICES IN AMERICA

OUR DELIVERY SERVICES – TO RECIPIENTS ANYWHERE IN THE USA

OUR NEXT DAY AIR EARLY DELIVERY SERVICES

OUR NEXT DAY AIR SERVICE

OUR NEXT DAY AIR SAVER SERVICE

OUR 2ND DAY AIR AM SERVICE

OUR 2ND DAY AIR SERVICE

OUR 3 DAY SELECT SERVICE

OUR FREE GROUND DELIVERY SERVICES

OUR NEXT DAY AIR EARLY DELIVERY SERVICES

OUR NEXT DAY AIR SERVICE

OUR NEXT DAY AIR SAVER SERVICE

OUR 2ND DAY AIR AM SERVICE

OUR 2ND DAY AIR SERVICE

OUR 3 DAY SELECT SERVICE

REFUNDS, DAMAGES, CANCELLATIONS, & RETURNS

REFUND/CANCELLATION POLICY

DAMAGED/MISSING ITEMS

RETURNED/UNDELIVERABLE ORDERS

RETURNS

DELAYS

CANCELLATION/CHANGE OF MIND

EVENTS BEYOND OUR CONTROL

OUR SPECIAL SERVICES & ADMINISTRATIVE CHARGES

ADMINISTRATIVE CHARGES

REMOTE FEES

REDELIVERY FEES

UNDELIVERABLE PACKAGES

How Are We Handling Covid-19?

How Are We Handling Covid-19?

FREE SAME DAY DELIVERY SERVICES – VANCOUVER

SAME DAY DELIVERY SERVICES – VANCOUVER

FREE SAME DAY HAND DELIVERY

NEXT DAY HAND DELIVERY SERVICES

ANY DAY HAND DELIVERY SERVICES

WEEKEND DELIVERIES

VANCOUVER GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY

SAME DAY SERVICES TO LOS ANGELES

FREE SAME-DAY DELIVERY

NEXT DAY DELIVERY SERVICES

FUTURE DAY DELIVERY SERVICES

WEEKEND DELIVERIES